Return & Refund Policy

At Fusion Web Online, we strive to deliver high-quality services in web development, app development, and digital marketing. Our goal is to ensure complete client satisfaction. However, due to the nature of our custom, strategy-driven, and time-based services, refunds are handled with strict protocols.

Please read our Return and Refund Policy carefully before placing any order.

1. No Refund on Completed Services

Once a project milestone or service (e.g., development phase, design delivery, campaign setup) is completed and approved by the client, it becomes non-refundable.

This includes:

• Website or app development stages after final approval
  
• SEO/SEM campaign setups and monthly management
  
• Paid ads or media buying have already executed.
  
• Custom designs, logos, or brand identities delivered
  

2. Eligibility for Partial Refunds

Refunds may be considered only in the following scenarios:

• The project was canceled before any substantial work had begun.
  
• Duplicate payment due to a technical error.
  
• Service was not delivered as per the mutually agreed-upon scope, and we cannot resolve the issue.
  

To be eligible:

• A written request must be sent to info@fusionwebonline.com within 3 days of the service issue or payment.
  
• The client must provide clear reasons and proof (if applicable).
  
• Partial refunds may be issued based on work completed and time invested.
  

3. No Refunds for Digital Strategy Consultations

Consultation services, including digital marketing audits, strategy sessions, and project discovery calls, are non-refundable, as they involve expert time and insight delivery.

4. Subscription-Based Services

For ongoing services (SEO, social media, PPC management, etc.):

• Cancellation must be made 7 days before the next billing cycle.
  
• Refunds will not be issued for the current or previous months of service already rendered.
  

5. Project Delays or Non-Delivery

In case we are unable to deliver the service due to internal limitations, you will receive a full refund or an alternative solution. We will inform you promptly and transparently.

6. Dispute Resolution

Before initiating any dispute with your bank or payment gateway, we encourage you to contact our support team at info@fusionwebonline.com. Most issues can be resolved via open communication.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact:

Email: info@fusionwebonline.com
Website: www.fusionwebonline.com